General FAQ
- What is Ninoma?
- Are all your products genuine and brand new?
- Do you offer bulk purchases or wholesale pricing?
- How does the Pre-Order system work?
- Can you mark my package as "Gift" and/or write a lower value?
- Can I combine orders to save on shipping costs?
- Why was my credit card declined?
- My order has not been shipped from Ninoma yet. Why is this?
- My order has been shipped, but the tracking information is not working. What should I do?
- It seems my package is somehow stuck in Japan. What should I do?
- Where is my package?
- Why is my package being returned to Japan?
- My package was returned to NInoma. Can you re-ship or refund?
- Why was I asked to pay extra to receive my package?
- My package looks like it's been damaged. What should I do?
- The item I received looks different from the product image on the website.
- Why does my brand new product have double tape or signs of being re-taped?