All items are genuine and sold in brand new condition unless otherwise stated in the product description.
While all items are new and have never been pre-owned, the outer packaging (item box) may occasionally show minor signs of handling such as scratches, small dents, or traces of quality checks or inspections conducted by the manufacturer or supplier.
Additionally, even for new products, items that have been released for some time may have box damage due to aging or storage conditions.
Please note that box damage is not covered under our warranty.
It's important to note that carrier insurance typically does not cover minor damages to the product box.
The box is considered packaging material and not part of the product itself.
For example, for sets that include capsule toys, blind box items, or similar products, we may open the outer packaging to verify the contents inside.
Despite this, the inner bags containing the items remain unopened and in brand new condition.
This practice is necessary to confirm the identity of the items and ensure accuracy in fulfilling your order.
Rest assured, the items inside these sets are untouched and in pristine, brand new condition unless otherwise specified.