Our Pre-Order system allows customers to secure upcoming items before they are released.
If you order multiple pre-order items, your order will not be shipped until all items have been released and arrive at us.
Here’s a step-by-step guide on how it works:
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Placing a Pre-Order:
- Browse our website and look for items marked as “Pre-Order.”
- Select the item you wish to pre-order and complete the purchase process as you would for any regular item.
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Payment:
- Payment for pre-orders, including the product price and shipping cost, is required in full at the time of placing the order. Unfortunately, we do not currently accept post-payment or partial payments.
- Please refrain from mixing Pre-Order and In-Stock items in the same order. Such orders will be canceled.
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Order Confirmation:
- After placing your pre-order, you will receive an order confirmation email with the details of your purchase.
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Estimated Release Date:
- Each pre-order item has an estimated release date provided by the manufacturer. Please note that this date is subject to change based on the manufacturer’s schedule.
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Shipping:
- Once the item is released and arrives at our warehouse, we will process your order for shipping. You will receive a shipping confirmation email with tracking information.
- Pre-order items are usually shipped within 7 business days (Japan Standard Time) after arriving at our warehouse.
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Price Fluctuations:
- Prices for pre-order items are based on the current market rate at the time of your order. If the price decreases after your purchase, we cannot refund the difference due to our procurement policies. Similarly, if the price increases after your purchase, we will not charge you the additional amount.
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Shipping Weight and Size:
- Shipping weights and sizes are based on estimates provided by the manufacturer prior to release. There is a chance that this information will be incorrect and that the figure will be larger/heavier than anticipated. If this happens, we will contact you for the remaining payment needed to cover the shipping cost.
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Pre-Order Bonuses:
- Some pre-order items may be announced with pre-order bonuses. Information about these bonuses or their quantity are based on estimates provided by the manufacturer and might differ from the initial information. In cases where pre-order bonuses are not mentioned in the English product title, they will be provided on a first-come, first-served basis as long as stock is available and are never guaranteed.
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Order Modifications:
- For any modifications to your pre-order, such as combining orders, adding items, or changing your address, please contact our customer service team.
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Availability:
- While we strive to fulfill all pre-orders, there might be instances where the item becomes unavailable from the manufacturer or supplier. In such cases, we will contact you directly to offer alternatives or process a refund.
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Cancellation:
- You may cancel your pre-order before the item is released. Please contact our customer service team to request a cancellation and refund. Once the item has been shipped, the order cannot be canceled.
If you have any further questions about our Pre-Order system, please do not hesitate to contact our customer service team.