Yes, you can cancel your order.
However, please note that cancellations may be subject to certain conditions and fees.
All cancellations will result in a fee valued at 10% the value of the ordered product plus a basic 1000 yen cancellation fee.
Pre-orders can be canceled up to 7 days prior to the product release date by sending us an email.
Please note that a 10% cancellation fee applies if the cancellation occurs within a week of the release date or if your pre-order is returned due to being unclaimed or refused.
Please be aware that repeated cancellation requests may lead to the suspension of your Ninoma account in the future.