We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- All items must be complete, undamaged and in sellable condition
- New items must be factory sealed and unopened
- Returns have to be sent via registered mail
- All items have to be in their original packaging and well packed for shipping
Any item that does not meet the conditions above will not be refunded or exchanged.
It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Please note that returns will need to be sent to the following address:
[3-7-21,Hirao,Chuo-ku,Fukuoka City, Japan,810-0014]
All returns must be approved in advance by our support staff.
Please contact support@ninoma.zendesk.com if you want to return your order.