We apologize for any discrepancy between the item you received and the product image on our website. Here’s additional information to help clarify:
When products are listed on our website, many are still in pre-production stages, and the majority of product images displayed on our product pages are prototypes or samples provided by manufacturers.
Therefore, there may be differences between the product images and the final mass-produced items that are eventually released. Additionally, some products may require hand-painting or other manual processes, which can result in variations between individual items.
Regarding Quality and Finishing:
Please note that minor imperfections in painting or finishing may be present in the items you receive. These imperfections are natural occurrences in mass production and are not considered defects. We appreciate your understanding in this matter.
If the item you received significantly differs from the product image or description on our website, please contact our customer service team immediately.
Provide them with your order number and details about the issue.