We understand your concern about the return of your package. There are several reasons why a package may be returned to us, including issues like customs rejection or an undeliverable address. The tracking information we share with you is our primary source of updates, and until the package is physically returned to us, we won't have specific details about the reason for its return.
Once your package has been returned to us, please let us know if you would like it reshipped or a refund.
To proceed with your order, please indicate whether you would prefer:
- Reshipment: We can arrange to resend your package using corrected shipping information, if applicable. Please ensure any necessary updates to the delivery address. Re-shipment fees would be required to be paid to re-ship your items.
- Refund: Alternatively, we can initiate a refund for your order. Refunds typically exclude shipping charges and any applicable fees.
Please contact our customer service team with your preferred option and any updated shipping details as soon as possible. We appreciate your understanding and cooperation in resolving this matter promptly.