We understand your concern if your package is marked as delivered but hasn't arrived. Here are steps you can take to locate your package:
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Check Your Surroundings:
- Look around your delivery area thoroughly, including places where packages might be concealed (e.g., porches, bushes).
- Sometimes, delivery personnel leave packages in less obvious spots to prevent theft.
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Check with Neighbors:
- Ask your neighbors if they received your package by mistake or if they accepted it on your behalf.
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Contact Your Local Post Office:
- Reach out to your local post office as soon as possible to inquire about the delivery status.
- File a claim with your local post office if the package hasn't been located.
- They may advise you to file a claim with us, the sender, for further investigation.
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Request a Postal Survey:
- We can initiate a postal survey through JPpost (Japan Post) to track the package's last known location.
- Please note, the resolution depends on your country's postal service responding to JPpost's survey findings.
- If your local post office confirms delivery, further action may be limited.
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Police Report for Stolen Packages:
- If the package is still missing after these steps, consider filing a police report for a stolen package.
- The police report can assist in recovering or replacing the missing items.
We understand the inconvenience this may cause and are committed to assisting you throughout the process. Please contact our customer support if you need further assistance or have additional questions.